Each of our products are handmade and go through a very detailed quality check before each shipment. Your putting your most valued essentials in keyp so we are going to make sure that keyp is designed to last! 

If your keyp has any defects within 1 year of your purchase - you are able to get a new keyp free of charge! 

Normal wear and tear does not qualify you for a new keyp. 

Protect your keyp: 

- keyp was created to hold your essentials but that doesn't mean every single card or key you have at home. We recommend  2-4 keys and 5-7 cards. 

- Kindness is key! keyp is your sidekick, it comes with you everywhere you go - so treat it as an extension of you!  

If you feel that you qualify for a new keyp - email us

In the email please include:

  • Full Name
  • Order Number
  • Picture of the defective keyp 
  • Name the new keyp you want
  • Shipping Address  

Someone from our keyp team will contact you shortly with the next steps. Our goal is for you to be delighted not satisfied!!